CarLive is JCHCAR's field-proven online remote technical support protocol—proprietary source code built from years of domestic aftermarket practice. Sessions extend beyond the port with VIN-linked diagnostics, ECU programming, and China-network OTA for vehicles sourced through our B2B platform. The backend runs on a China-hosted KIMI3 AI Agent cluster (8× NVIDIA H100 GPUs) as an automotive software engineering copilot, covering models and databases for approximately 95% of Chinese automotive brands.
Overseas vehicles connect through regional relay infrastructure into JCHCAR’s China network nodes—aligning with OEM toolchains that block ordinary overseas IP addresses for diagnostics, programming, and OTA.
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Most overseas China EV listings are brokered for a single transaction—typically $100–200 per unit—with no workshop network, no VIN lifecycle records, and no one accountable when OEM diagnostics, ECU programming, or OTA fail after the vehicle leaves China.
How CarLive works
Overseas vehicles connect through regional relay infrastructure into JCHCAR’s China network nodes—aligning with OEM toolchains that block ordinary overseas IP addresses for diagnostics, programming, and OTA.
Since 2021 we have supported authorized partners with China-network remote diagnostics—including international roaming, OBD2/VCI workflows, and coordinated OEM sessions. CarLive packages that capability into a secure dealer workbench backed by our KIMI3 AI Agent cluster, rolling out in beta to certified B2B partners worldwide.
Few China auto exporters offer post-delivery OEM access. CarLive is built for the gap every overseas workshop hits after the container lands.
Secure sessions from your workshop through relay nodes to China-side technicians—covering powertrain, ADAS, BCM, and EV/hybrid control units on JCHCAR-exported units.
When local overseas networks reject BYD, Zeekr, Li Auto, or other China-brand OTA packages, authorized updates route through JCHCAR’s China nodes—with coordinated rollback where brand channels allow.
Sessions respect OEM IP and authorization requirements—the same constraint that breaks ordinary VPN or offshore remote-desktop attempts for Chinese EV toolchains.
Every CarLive session ties to a JCHCAR order and VIN—complementing parts RFQs, warranty cases, and export records in one B2B account.
Eligibility & scope
The same CarLive interface certified dealers open after login—session chat, VCI setup, and OTA tasks in one workspace. Beta access is enabled by your account manager.
Remote diagnostics and China-network OTA for vehicles purchased through JCHCAR. Beta access is enabled by your account manager.
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Vehicle
Session type
VCI type
Vehicle system
Technician
China-side technician will provide a passcode when beta is active.
Session chat
You can send text, files, images, and videos once beta is active.
Messaging opens when CarLive beta is enabled for your account.
The same CarLive interface certified dealers open after login—session chat, VCI setup, and OTA tasks in one workspace. Beta access is enabled by your account manager.
Live session workspace layout—same UI dealers use after sign-in.
China-brand OTA servers often geofence or reject non-China IP ranges. Dealers abroad see failed downloads, blocked ECU writes, or silent update loops. JCHCAR CarLive routes authorized packages through China subscription nodes—backed by domestic OEM relationships and KIMI3-assisted engineering workflows—so updates complete, and rollbacks are coordinated when required.
Overseas local network
JCHCAR China node
Register a JCHCAR B2B account
Complete dealer certification in Company Profile
Open CarLive in your account workbench
Account manager enables beta access when your market is ready
Parts RFQs and warranty cases stay in the After-Sales desk. CarLive covers remote diagnostics, programming, and OTA workflows.
Clear answers for dealers, workshops, and procurement teams evaluating China EV export after-sales.
CarLive is JCHCAR's proprietary B2B remote support protocol for China-network remote diagnostics and OEM-aligned OTA on vehicles purchased through our export platform. It uses global relay nodes and authorized China subscription paths—beyond what typical broker-only exporters provide.
JCHCAR is a professional China auto export B2B platform headquartered in Hong Kong with mainland operations—supplying LHD EVs and ICE vehicles to the Middle East, Africa, Europe, South America, and Southeast Asia. CarLive closes the after-sales gap that broker-only export cannot: VIN-level remote diagnostics and China-network OTA for dealers who need accountability after delivery.
CarLive is in beta and opening in phases for certified dealers. Capabilities depend on OEM authorization and your export contract. We do not support vehicles sold outside JCHCAR.
